Need help?

• Do I want to register or activate?
  • Registration is for customers who have not been sent an activation code. If you have not been sent an activation code please complete the registration form and you will be provided with a code.
  • Activation is for people who have received an activation code via email, text or post following registration, speaking to a member of staff, or after resetting your account. If you have been sent a code please activate your account today.
• How do I register?
  • Click on the ‘Register now’ button below and you will be directed to the registration form which is split into four steps, you will need to complete all steps to register and receive your activation code.
  • Once you've received your activation code (via email, text or post) you will need to activate your account.
• How long does registration take?
  • Registration should only take 2 minutes; we try to make it as quick and easy as possible.
  • You'll need to provide us with some key personal details which we will use to locate the records we hold for you.
• Why haven’t I received my activation code?

  We need to verify your details against the records we hold for you, so sometimes it is not possible to verify your registration request straight away. In these cases there are two possible scenarios:

  1. You receive a notification advising that we need to speak to you to update some details, as the information you have supplied is not matching our records. In this instance you should contact our Customer Relationship Centre at your earliest convenience.
  2. You receive a notification advising that that your code is being sent via post as we were unable to send your code via email or text due to not holding those details on your record.
• How do I activate my account?

  Click on the ‘Activate my account’ button below and you will be directed to the Activation page where you will be asked to enter your activation code and some basic personal information so that we can authenticate your account

  You will then need to create a username, password and a security question and answer, you will then be logged into My Wesleyan.

• Why can’t I log in?

  It could be that you are not entering in your details correctly or that we are experiencing technical difficulties.

  Try again ensuring your details are entered correctly remembering that your username and password are both case sensitive.

  If you are still having difficulty or you are receiving an error message, please contact our Customer Relationship Centre on 0800 072 8589 or by using our Live Chat facility- Monday to Friday 8.30am - 6.30pm, Saturday 9am – 2pm. Alternatively, complete our enquiry form and one of our staff will contact you as soon as possible.

• I have forgotten my username or password, what do I do?

  Firstly, you will need to click on the ‘I’ve forgotten my details’ button below, where you will then be prompted to enter some basic personal information about yourself so we can locate your record.

  You will need to know your username or password, as well as your security answer to proceed, if you don’t know these you will need to select the ‘I don’t know either’ option and we will automatically reset the account and send you a new activation code via email, text or post, depending on how your previous code was provided. Once you receive the activation code you will need to activate your account.

• Still need help?

  If your question has still not been answered and you need further assistance, please contact our Customer Relationship Centre on 0800 072 8589 or by using our Live Chat facility.- Monday to Friday 8.30am - 6.30pm, Saturday 9am – 2pm. Alternatively, complete our enquiry form and one of our staff will contact you as soon as possible.